Billing Terms of Zander Scheurkogel

General

Zander Scheurkogel will provide you with an itemised bill or invoice on request or where this is specified as part of the services provided to you.

Accounts are due 7 days before the date reflected on the invoice presented by Zander Scheurkogel (“Due Date”). Where Zander Scheurkogel has been authorised by you to collect funds on your behalf, Zander Scheurkogel reserves the right to do so within seven days before the due date. Zander Scheurkogel retains the right to impose, subject to a notice period of 7 Business Days, a credit limit on any of its customers as and when it sees fit.

Zander Scheurkogel products and services are not pro-rated.

Zander Scheurkogel will provide a service to you, as chosen by you, for the period of time (“the Term”) corresponding with the payment plan specific to you or as otherwise specified in the product’s terms and conditions relating to the particular product or service supplied by Zander Scheurkogel. This contract will be automatically renewed at the end of the Term and each successive renewal term, unless terminated.

Effect of non-payment

In the event of non-payment of an invoice by the stipulated Due Date, without prejudice to any other rights that Zander Scheurkogel has in terms of this Agreement or in law, Zander Scheurkogel reserves the right to hold you liable for the total amount due pursuant to such invoice.

Interest of 10% per month may be charged on all overdue accounts.

Zander Scheurkogel may halt, suspend or completely stop the supply of old and new services to you and/or terminate current services held by you if payment of any invoice is not made by the Due Date, or if an application for business rescue proceedings or liquidation is filed by or against the customer, or if the customer goes out of business or announces intention to do so.

If the supply of new services is stopped or the existing services are terminated in accordance with section 6, the full outstanding balance becomes due and payable immediately.

If you pay the amount due in full, you may have your existing services re-activated and also purchase new services.

If you neglect to pay the amount due in full, Zander Scheurkogel will submit the full overdue amount for Collections. In the event of the account being handed over to an outside collection agency, any costs incurred as such will be for your own account.

In the event of suspension due to non-payment, Zander Scheurkogel reserves the right to place a “non-payment” page on your domain. Furthermore, the DNS of your domain will remain unchanged until full payment for the outstanding balance on your account has been received.

Please note that admin fees apply in the event that your account is suspended due to non-payments.

If the preferred method of payment used by you is EFT, it will be your sole responsibility to ensure your payments are made using the correct beneficiary reference as indicated on all invoicing. Failure to comply may result in an incorrect allocation of your payment which may cause service disruption as a result of the account being suspended due to non-payment.

If domain hosting or yearly registration fees are not paid for more than one month Zander Scheurkogel reserves the right to delete the domain completely for domain registry and remove hosting and hosting files (this includes emails, website, any other documentation) from our servers, without notice or back up of files.

It is not Zander Scheurkogel responsibility to save backups of emails, websites or any other files clients may of saved on their hosting space.

Domain rescue fees

Should a local domain, i.e. CO.ZA or .ORG.ZA, expire but fall within the stipulated grace period, a “Domain Rescue” fee will be applicable after successfully retaining the domain after the expiration thereof.

Should an international domain expire but fall within the stipulated grace period, a “Domain Rescue” fee will apply if the domain is retained after the expiration thereof. In cases where we are charged over and above the prescribed minimum fee by the Registrar, these fees will be carried over to the customer.

Should an international domain expire but fall outside of the stipulated grace period, a “Domain Rescue” fee will also apply if the domain is retained after the expiration thereof.

In cases where we are charged over and above the prescribed minimum fee by the Registrar, these fees will be carried over to the customer.

Payment methods and fees

Zander Scheurkogel accepts the following payment methods. Credit Card (MasterCard & VISA), EFT and Instant EFT. We recommend that you make payment via Credit Card. This way you stand less chance of forgetting to make your monthly payments. Zander Scheurkogel runs debit orders once a week.

A processing fee is charged on all returned debit orders.

The merchant outlet country at the time of presenting payment options to the cardholder is the Republic of South Africa and the transaction currency is South African Rand (ZAR).

Refunds

Zander Scheurkogel will only refund a customer in the event of their account having a credit balance.

Zander Scheurkogel will process authorised refunds to customers every Wednesday.

Cancellations

Note that by default we operate on an end-of-term basis and, should you cancel a service, the service will be terminated at the end of your current billing period.

Domains are eligible to automatically renew for an extra one-year term upon expiry. Renewal notifications will be sent out prior to the renewal, and cancellations may be done before the renewal date.

Downgrades

Definition: “A downgrade occurs when changing your current package to a package with a lower cost.”

Example: Changing from a Corporate account at to a Business account would be considered a downgrade.

We require notification of downgrades on or before the 20th of each month, in order for the downgrade to take effect from the first day of the next month. If you do not provide this notice, you will be charged rate for the existing package in the following month.