We want you to love what you get from Zander Sch. Whether it’s a product, digital download, or service—we aim to deliver value, creativity, and quality. If something’s not right, we’re here to help.
Returns (Physical Products)
If you’ve purchased a physical product from our store and are not entirely satisfied, you may return it within 14 days of receiving your order, provided it meets the following conditions:
- The item is unused and in its original condition
- It’s returned in the original packaging
- You have proof of purchase (order number or confirmation email)
To start a return, please contact us at shop@zandersch.com with your order details. Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.
Refunds (Physical Products)
Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Digital Products & Downloads
Due to the nature of digital products (such as templates, eBooks, courses, or design assets), all sales are final and non-refundable unless there’s a technical issue preventing access or download.
If you experience a problem, please reach out at [your email], and we’ll do our best to resolve it.
Services (Design or Consulting)
If you’ve booked a service with us, cancellations or rescheduling require at least 48 hours’ notice. Refunds for services may be offered at our discretion, depending on how much of the work has already been completed.
Need Help?
If you have any questions about your order, refund, or return, don’t hesitate to reach out: shop@zandersch.com